Internet Technology And Software Information

How can a Web-Based Software Application Enhance the Success of your Multi-Site Enterprise Technology Deployment?
Technology

An essential component to support a well-defined technology rollout system of methodologies, the web-based software application is proficient at capturing processes, documenting work and providing visibility into projects.

Example Scenario:
If a customer averages 300 technology rollouts per week, how does the technology rollout company accommodate an increased scale of 600 rollouts per week without decreasing quality of service?

Answer:
The web-based software application accelerates deployment time, enhances communication flow and ensures quality assurance at every phase of the technology rollout.

The rollout company relies on its internal resources and partnerships that support its defined process structure in order to escalate capabilities. With its primary purpose to provide easily accessed services for customers (such as reporting and project documentation), a web-based software application cannot account for changes in project scope, scale or address advanced customer needs. It serves as a support tool, not as a viable replacement for the system itself.

A web-based software application alone will not suffice as the company’s sole system of providing rollout services. Thus the need for a well-defined, proven technology rollout system, which includes a software application as part of its process structure, capable of the growth and expansion required to meet the ever changing needs of today’s technology rollouts. 

Highlights:

       – Available 24/7/365 from anywhere in the world

       – Provides real-time project status and updates via web or email

       – State-of-the-art data center housing increases redundancy and disaster recovery  

                 protection of application failure

       –  Custom billing plans to assist in speed and accuracy of invoicing

       - Warehouse system modifications accelerate deployment time and asset tracking 

                 capabilities

Benefits:

        - Puts project details and summary reports at your fingertips

        – Minimizes administrative time and costs

        – Enables simple, fast online ordering

        – Generates up-to-date project reports

        – Enables easy asset management and recovery

The Technology Rollout System and You
Technology

A Technology Rollout System consists of four parts: Process Structure, Rollout Services Model, Internal Resources and Partnerships.

You must have all four parts in place for it to be a true system of methodologies, which is necessary for a technology rollout company to be able to provide nationwide or global deployment services. And the benefits of a Technology Rollout System are considerable! These are just a few that you’ll enjoy:

Minimized project costs by providing less vendors and clearer communication through a defined Process Structure
Accelerated deployment time by utilizing an organized Deployment Method
Accountability through on demand site status updates via the Web-based Software Application
Scalability and flexibility to meet diverse project needs through the Rollout Delivery Team
Independent of equipment and technology which allows for the deployment of any legacy and new technologies by utilizing a unified Rollout Services Model
Highest quality of service

Not All Systems are Created Equal!
Just because a company claims to have a Technology Rollout System in place doesn’t mean it is the most efficient one for your project needs. For instance, a technology rollout company may use the Centralized Single-Tier Process Structure, have a complete Rollout Services Model, but lack the Internal Resources and Rollout Delivery Team or the established Partnerships on a nationwide scale that are necessary to support the project from a manpower perspective.

Thus, just knowing the parts of a Technology Rollout System isn’t enough. You have to be able to evaluate those parts as well.

Evaluating a Technology Rollout System
Until recently, this information didn’t exist on an industry-wide level. There are a number of reasons why this information has gone unexplained for so long. It is a critical aspect after all – A multi-million or billion dollar project isn’t complete and will just be a pile of cables, equipment and circuits if the work at the site level is not completed professionally and efficiently. If the deployment and installation at the site level is ignored or written off as a commodity service, it’s the same as running a marathon and quitting 1 mile before you cross the finish line (maybe that’s why it’s called the Last Mile!).

Therefore, I strongly recommend you learn not only understand the Technology Rollout System of methodologies, but also how to evaluate the critical parts.

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What Method of Deployment Is Most Efficient for Your Multi-Site Technology Rollout?
Technology

The Deployment Method is part of the Rollout Services Model within the Technology Rollout System. While the Rollout Services Model determines what services will be utilized for a project, the Deployment Method defines how the services are deployed to each site as well as the field technician requirements.

Understanding the Deployment Methods
There are many options when it comes to delivering rollout services. Our second White Paper explains and compares the primary Deployment Methods used for nationwide and international, multi-site technology rollouts. These include the:

Local Multi-Service The technology rollout company minimizes the number of local field technicians to deploy multiple services in as few truck rolls as possible. Each technician specializes in multiple services and is managed and supported by the technology rollout company.
Single-Service Multi-Resource
The technology rollout company uses multiple local field technicians. Each technician specializes in a single service.
Non-Local Service
The technology rollout company uses a single group of technicians as its field force. These non-local technicians travel to each site from a central location. Each technician may or may not specialize in multiple services.
Additional Methods: Hybrid A number of variations of the three basic methods may exist as hybrid methods, each with their own advantages and disadvantages.

Comparing the Deployment Methods
Be sure to read our second white paper which compares the advantages and disadvantages of each of the Deployment Methods above.

Evaluating the Deployment Method for Your Project
It is key to examine the differences between the Deployment Methods to understand which will work best for your project. Questions to consider are:

What services do I need for my project vs. which services are offered by the Technology Rollout Company?
What is their Deployment Method and is it the most cost-effective option for my project?

In the end, it’s about determining what rollout services your project requires as well as how to deploy them with efficiency. A good Technology Rollout Company should spearhead this as they can provide the much needed expertise of field deployments. Once you determine this, it’s simply a matter of putting it all into action as part of your overall project implementation plan.  

White Papers
Concert Technologies’ white paper series, A Guide to Selecting the Right Technology Rollout Company for Your Project, will help you evaluate all of the parts of the Technology Rollout System of methodologies in order to get the most efficient nationwide, multi-site rollout services policy.

The Process Structure of Multi-Site Technology Rollouts
Technology

The Process Structure is the first part of the Technology Rollout System. It provides the “bird’s eye view” of the relationship and communication flow from beginning (customer) to the end (local field technicians). It also:

Defines the facilitation of the management of multi-site nationwide and international projects
Determines interaction between customer and technology rollout company as well as between technology rollout company and field resources
Is used to gage the technology rollout company for delivering the agreed to process structure for each site and to maintain consistency and quality in execution  

Not All Process Structures are Created Equal!
To fully understand how the Process Structure works, you must know what the various options are. Our White Paper explains the primary structures used for nationwide & international, multi-site technology rollouts. These include the:

Centralized Single-Tier
The customer uses a technology rollout company that directly manages field technicians through a direct partnership.
Centralized Multi-Tier
The customer uses a technology rollout company that hires subcontractors in a tiered hierarchy to manage field technicians.
Rent-a-Tech
The customer or technology rollout company uses a Rent-a-Tech company in a shared management effort of field technicians.
Internal Employee
The customer or technology rollout company uses internal employees for project management and field technicians. In Internal Employee Process Structures, additional external local field technicians are likely to be required due to the number of sites and costs associated with employing sufficient internal field technicians to handle nationwide or global rollouts.
Additional Structures: Hybrid
A number of variations of the four basic structures may exist as a hybrid structure. They will have associated advantages and disadvantages on an individual structure basis.

Evaluating the Process Structure
It’s important to look at the key differences between these Process Structures and the Rollout Category of the project you are deploying. How important is communication speed and accuracy? What about defined areas or responsibility or project tracking capabilities? What is the impact if a site does not deliver as expected? How do you mitigate your risk? In order to truly understand what you want, you have to know what you need and communicate it in a defined process structure for your rollout at any time.

White Papers
Concert Technologies’ white paper series, A Guide to Selecting the Right Technology Rollout Company for Your Project, will help you evaluate all of the parts of the Technology Rollout System of methodologies in order to get the most efficient nationwide, multi-site rollout services policy. Download your complimentary copies today